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Return Policy

At Odd Cuts Wood Products, we take pride in creating high-quality, laser-engraved wood products that meet your expectations. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below:

Eligibility for ReturnsReturn Policy

• Timeframe: Returns must be initiated within 30 days of receiving your order.

• Condition: Items must be in their original condition and free from significant damage or alteration.

• Customized Products: As our products are personalized, returns are accepted only if the final design does not match the approved proof or if the product is defective.

Non-Returnable Items

• Items damaged due to misuse, accidents, or improper care.

• Clearance or sale items.

How to Initiate a Return

1. Contact Us: Email us at oddcutswoodproducts@outlook.com with your order number and a brief description of the issue. Please include photos of the product if applicable.

2. Return Authorization: Once your return request is approved, you’ll receive instructions on how to return the item.

3. Shipping: Customers are responsible for return shipping costs unless the product is defective or the error was ours.

Refunds

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges

• If you prefer an exchange instead of a refund, let us know. We’ll work with you to ensure your satisfaction.

Your satisfaction is our top priority. Please don’t hesitate to reach out to us with any questions or concerns!

Thank you for choosing Odd Cuts Wood Products!